Exceptionally Bad Attitude and No Service

My father passed away. I went to ABSA Long Beach @ 10.30 AM on Sat 26/03/16 to stop the debit for his April rent. I had an original signed power of attorney by commissioner of oaths granting me permission to act on my fathers behalf, plus a copy of the death certficate.<br> I explained to the lady at the customer services to stop the debit. Very unsymphathetically, she went on a tangent to explain to me all the legal req necessary to effect my request..I was told my power of attorney was useless as it was'nt a reg. ABSA POA. I explained that I would have the original death certificate only on the 29th March.... too late to stop the debit order and I would give her the original on the 29th.. She was not interested and inflexible in helping me in any way and in fact told me to obtain the refund for the April rent from the landlord.!!! Since I was upset in view of the fact that this simple request could not be done as it apparently did not conform to ABSA policies, I requested that I speak to the manager. She refused and told me she was a manager. She was rude, aggressive and raised her voice... totally unbecoming of someone in a service position. All will hear how unhelpful ABSA is