1 reviews | Active since Sept 2016
Exceptional Service
I was assisted on 17/09/2018 by Marcella Van Rensburg. Marcella's service was exceptional & professional. She was extremely helpful. She went beyond her duty to ensure that I obtained the result that I wanted. She held on while I looked for my original emails & then waited further & confirmed that she received my email. It's not often that we receive excellent service, however when we experience it we should commend it. I also called the call centre on 15/09/2018 & the lady that I spoke to told me I must wait for someone to call me back, where as Marcella ensured that I was assisted timeously. Well Done Marcella
Hi there,
Many thanks for taking the time to compliment one of our colleagues.
To us this is motivational and we assure you that such dedication does not go unrecognized
This compliment will be brought to the attention of Marcella's direct report.
regards
The Virgin Money Team
Best regards,
Hi there,
Many thanks for taking the time to compliment one of our colleagues.
To us this is motivational and we assure you that such dedication does not go unrecognized
This compliment will be brought to the attention of Marcella's direct report.
regards
The Virgin Money Team
Best regards,
