Exceptional Service

After being insured for a period over 10 years through a Brokerage, two months ago I changed my short term insurance to ABSA iDirect on recommendation from a close family friend. The sales consultant was excellent, he provided very good advice on how to structure my policy.

On 20th November 2017, I met with a major accident. A day after the accident, while in hospital, I logged my claim. The call centre agent logged the claim and took me through what will happen over the next few days.

Two days later I was contacted by Schalk Hopkins from ABSA I Direct. He asked me details about the accident and he also explained the next steps. I was quiet stressed due to the severity of the accident and also being a new client, I did not know what to expect.

Shalk was empathetic and provided me with a sense of comfort. I received confirmation advising me that my claim was approved within a period of a week. During this period Schalk kept me updated every step of the way.

My claim was processed and settled in the next few days. I would like to thank Schalk and the valuable staff members with whom I have been in contact with from iDirect.

My experience has been extremely pleasant and stress free.

Thank you once again iDirect