MB
Monique B
1 reviews | Active since Oct 2010
17 Jun 2015, 17:00
Excellent TAT on refund for *****ulant transaction
Very impressed with ABSA bank today. I was notified on Friday 12 June that 6 ********** transactions were put through on my credit card by US merchants after I have already arrived back in the US, to the value of $1200/ R15000 , with my card still in my possession. <br> <br> I completed a form on Friday 12-Jun-2015, scanned my destroyed card and was informed this morning that my account has been refunded!
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Absa's replyOfficial
18 Jun 2015, 14:49Hello mblom,
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
The Compliment has been referred to Credit Card department and Management.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
The Compliment has been referred to Credit Card department and Management.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Absa's reply18 Jun 2015, 14:49
Official
Hello mblom,
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
The Compliment has been referred to Credit Card department and Management.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to our attention.
The Compliment has been referred to Credit Card department and Management.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd