SA
Sherman A

1 reviews | Active since Jan 2017

10 Oct 2020, 09:00

Excellent Services ABSA Private Bank Century City

I am quick to post a review when receiving bad service especially when I have to pay for it.Given that majority service providers in South Africa are of the impression that when you pay for their service be it government or retail, they doing you a favour. I have on more than one occassion taken issue with ABSA BANK, as a client for twenty years, for poor service but equally give credit where and when due. As a privat bank client I was efficienyly assisted by my new private banker Johan, at the Tygervalley Stanmor Centre after transferring my account from Bloemfontein to CT, by putting me in contact with Mercia Dean who assisted me with my vehicle finance application. I was so impressed by her friendly attitude so willing to help that made my past bad experiences at ABSA less significant. The last time I experienced such friendly and professional service was from my first private banker Muneer Bata in Bloemfontein twenty years ago who is directly responsible for my staying loyal to ABSA. After twenty years, Mercia Dean is the second such a person at ABSA. Her passion, her patience, her postive attitude towards her work, her willingness to assist and her professionalism is overwhelming as these characteristics are lacking in services offered and rendered in SA today. Thank you so much Mercia Dean. Thank you ABSA for your precious asset Mercia Dean at Private Bank Century City Cape Town.

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Replies (1)
Absa
Absa's reply12 Oct 2020, 16:54
Official
Dear Michael Amos
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange