RP
Roy P

1 reviews | Active since Nov 2020

14 Dec 2020, 09:44

Excellent Service : Respect Integrity Service Excellence Stewardship

Excellent service this morning : under 3 minutes !

Brian C at Absa Stop Cards ...

Thank you for assisting me this morning.

Massive respect for going the extra mile for me !

Short story :

- I withdrew an amount but no cash was given ... Although the ATM corrected it, In the holiday season we do not take chances

- I called ***55 as indicated on the ATM

- the lady couldnt help me and referred me to *** - that number has a dead tone ... It sounds like a drill in the background

- I was almost certain I was ATM jacked, Which is why I followed up this morning

So Brian took my call and could relate to the seriousness of the situation.

I explained that I was unable to get through to ***, He took the initiative and sorted me out, Extra mile in quick time : it doesn't get any better than that !

Very grateful for excellent service, Thank you very much.

Best wishes to all over the festive period.

0
Replies (1)
Absa
Absa's reply14 Dec 2020, 14:14
Official
Dear Roy
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management