Excellent service - Jacqui Hartzenberg Canal Walk Cape Town

Spent time at Absa Canal walk on Saturday . From the time we arrived and even before the bank opened we were greeted and treated well by Jacqui Hartzenburg and her colleagues in the branch . We experienced problems with banking app and authorisations when outside South Africa so there was about 5 problems that needed to be fixed . Banking app preventing access to the accounts , point of sale purchases , atm withdrawals while overseas and travel date durations limits and lastly a cheque acc being showed as student account on the phone app were the issues at hand . Jacqui Hartzenberg was very helpful and patient and systematically attacked the 5 issues with the various absa departments . Not every problem was fixed in the 3 hours we spent at the branch but at least the important ones were . I hope that the IT department can play their part to fix the system glitches as well as Jacqui . Her understanding of the problems at hand , service skills and calm demeanour are commendable and comforting and I am sure that her escalation communication were already sent on . Thank you for helping us Jacqui Hatzenberg.