Excellent Service in spite of COVID-19

Today was a happy day for me, all because of my experience at ABSA Gateway. I have power of attorney on my elderly mother’s account and requested that my mothers accounts be linked to my profile so I can transact on her behalf and obtain balances. I received such a friendly reception and was even handed a ABSA pen as thank you. They completed the linking in twenty minutes and made me feel important. Incidentally I went to Nedbank to do the same thing and they wanted my mother to be there in person, even though I too have Power Of Attorney on her Nedbank accounts. She is 91 years old and lives in Cape Town and I reside in Durban, so was not possible. (Nedbank used COVID restrictions as excuse not to visit my mother) THANKS TO CHERYL ARJUN, NICKY PITHAMBER, SHARLENE SOBHNATH at ABSA Gateway, that in spite of COVID-19 restrictions, your service was excellent. You made a way to deal with this. I am so thankful.