Excellent service from one individual Debbie Myburgh

I accompanied a colleague of mine regarding arrangements around the estate of her husband who passed away a week ago.

After having made an appointment at the bank, there was no one at ABSA Herm**** who could assist us regarding his will and bond details, the process to follow etc. We were given a sheet of paper and told to report the death on the prescribed line and once we have the will, they can assist us opening an estate account, but Johannesburg deals with wills/estates etc.

Their client services officer, Debbie Myburgh although she had nothing to do with the case, overheard the conversations and stepped in to try to assist as we were on our way out of the bank. She was the only person who really understood what the widow is going through. She showed empathy and not mere sympathy. She went beyond the call of duty phoning a number of people to get us some answers , speaking to us in normal understandable language instead of "bank language" Her offer for us to return to her and she will assist where possible left us with a way more positive feeling than the "I do not deal with these things we received from other staff at the bank"

I need to stress that the assistance came from DEBBIE, not the whole team at ABSA, Herm****.