BM
Beverley M

1 reviews | Active since May 2016

21 Nov 2018, 13:10

Excellent Service from Mayville Branch

So, last week I did not have a very good experience with ABSA Call Centre staff. This led me to have to go into an ABSA branch to get the problem sorted. What initially was a bad experience turned out to be a blessing in disguise. I visited the Mayville branch and was assisted by one Ms Dulcie Magagula who was so helpful and efficient. While there I also asked her to sort out another issue for me. While she was not able to do so on the day, she promised to phone me back which she did. Both Ms Magagula and Ms Keneilwe Moerane took so much time to sort out my issue - with a smile! Now, after about 8 years of trying to sort this issue out with ABSA I can finally say it is done. These two ladies are an asset to ABSA.

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Replies (1)
Absa
Absa's reply21 Nov 2018, 15:50
Official
Dear Client

 It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd