Excellent Service

On the afternoon of Tuesday, 9 June 2015, I went to Absa Overport : Customer Services Section, as I had to get some information from the bank regarding my account, which was required by SARS. I explained to Molly Kisten exactly what I needed, and she immediately proceeded to assist me. She went the extra mile by giving me various options which I could choose, so that I would have the correct information to present to SARS. The bank had closed for the day, but she continued assisting me without rushing me. Although I told her that I could return the following day, she assured me that it was fine and that there was no reason for me to leave. I was therefore not put under any pressure, and could comfortably peruse the documents and decide what I required. Hats off to you Molly, you truly are a star. From my experience, I know of very few people who will go that extra mile. Molly is an exception. She is a real gem, and I hope Absa realises just how lucky they are to have her on their staff. To Molly, may you continue to provide your clients with the excellent service you accorded me, and may you and your bank continue to grow from strength to strength. Thank you.