BL
Brendt L

1 reviews | Active since Mar 2017

27 Jan 2018, 04:17

Excellent customer service from Denver Mclaughlin

I recently had an enquiry, about a company scheme code that I wanted to be app**** to reduce my interest rate on my home loan. Denver not only sent a rate reduction request through for the scheme code, but also arranged for a valuation to be done to property as I did some renovations to see if I could qualify for an even better interest rate.

Well done to Denver and may he continue, going beyond his duty to assist clients.

Absa is fortunate to have Denver as an employee .

Regards Mr&Mrs Lewis

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Replies (2)
Absa
Absa's reply29 Jan 2018, 16:44
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

BL
Brendt L's update29 Jan 2018, 21:14
Reviewer Update
Good day, I gave your employee a compliment ! Least you could do is read it and not send a generic response stating you would investigate and furnish feedback shortly. There's nothing to investigate here ...