HB
Hassan B

1 reviews | Active since Sept 2011

30 Nov 2023, 16:00

Excellent Customer Service

On Thursday I received a call from 1 of your IT agents Riefaat Baderdien to assist me on a software related issue. Riefaat Baderdien gave the meaning to excellent customer service. He was very professional & knew how to access my problem. We had a few hick-ups with the software but he's determination not to give up and trying other avenues made me sit up & see true workmanship at he's best. Some people would have given up & referred another agent to assist but he kept on & on till we got it right. Riefaat Baderdien thank you for your patients and your understanding of the issue & your willingness not to give up gave me a newfound appreciation for the agent that has to take our calls. Once again Thank You Riefaat Baderdien for your excellent customer service.

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Replies (1)
Absa
Absa's reply01 Dec 2023, 09:21
Official
Dear Hassan
It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. RegardsPravesh BejayCustomer Value Management