Excellent customer service

<p>I went to jabulani mall Absa bank on the 17 /12/2016 requesting a 6 months bank statement around 9 am. The system swere offline for more that 1 hour. It came back and while i was being assisted by Thembisile Cele it went down again. Thembisile offered to contact me as soon as the system was up again. She contacted me around 13:00pm as she had already printed my statement. I went back the next morning and did not have to stand in the queue again. This is my 1st time getting such an amazing service from Absa. I was indeed fustated on Saturday as the bank statement was urgent. However she managed to calm me and reassured me she will go the extra mile to get me assisted. Absa bank need more people like Thembisile Cele, shes amazing truly loves her job.</p>