Excellent credit score customer flagged as "under debt counseling" out of blue

I transferred R500 into my ABSA Private Bank Cheque account on Friday, 15 Feb 2019 and was shocked to find that the R500 disappeared from my account. I sent an email to my Private Banker to investigate but could not use my cheque account.

On Monday, 18 Feb 2019 I was told that the ABSA systems is showing that I am "under debt counseling" and was asked if I was. I am not under debt counseling and find it very disruptive that the ABSA systems is showing this. I have an excellent credit record and pay all my accounts on time. I am very distressed about this turn of events.

I was told that credit department will assess and get back to me. I've asked for the debt counsellors' details as this seems to be a case of *****.