Excellent client service

Doing an international transfer for the first time is a nightmare but with the excellent help from Natalie Henneker all went smoothly. The money was in the overseas bank account the following day - very impressive. Natalie impressed us with her knowledge, patience and guidance .. She noticed a risk on one of the accounts and gave us valuable advise on how to handle the risk. The first day we went to the bank, the systems were down due to load shedding.. Time was not wasted as both Natalie and Prim from Forex Department gave us valuable guidance on requirements and options. On the day of the actual transfer Chandre from Customer Servoxe also gave us excellent service. Money had to be moved between accounts, she assisted us with so much dedication, afterwards she phoned Natalie to say the funds are available and did acxount changes as suggested by Natalie. With staff like Natalie, Chandre, Prim and even the lady at reception going to the bank is not a nightmare. With competent staff like these ladies, the Alberton branch is enhancing Absa's image. Well done and thanks to everyone for excellent service and for going the extra mile for your clients .