Excellent and efficient - Marcella van Rensburg

Marcella deserves an increase. I recently incorrectly paid my credit card and was fortunate enough to get Marcella answer my call today. She was able to explain the situation calmly and assist me immediately. This is in light of me trying to get assistance from Virgin services on 22 Sep (about 2pm) when the call centre agent told me she could not help and to rather go to FNB. I am so relieved that the money was able to be recovered and so grateful to have got Marcella on the other end of the phone call.