Everything with ABSA is a complicated frustrating experience.

I HATE everything about banking with ABSA. Everytime I need to do anything it just becomes the most complicated frustrating experience.

Something as simple as getting a bank statement. Not only is the app difficult to navigate to find documents but once you do it is impossible to get the information form the correct month. If you select 1 November to 1 December you will get a statement for September and then on top of that when I do get the statement, it is in AFRIKAANS despite my settings being set to English.

You might think then I should use my computer to work with these kinda of documents, which is what i thought. I even went to a bank once to with my laptop where I was told to rather use the phone app because I need a new set of credentials to log in through the laptop and it is not active on my account

I also only have accounts with this bank but on the app itself it have plenty. My Credit cards pin has been block regardless of my using the pin it had according to the app.

I also have some small ABSA life policy which is impossible to cancel. The one time I did get through to someone who could help me cancel my policy the advised me not to in case if emergency of unemployment, which is fine because agreed. However 2 months later I tried to claim unemployment and I was told that this policy does not cover that. So with no clue of what this covers or how to cancel this payment is still going off.

Basically nothing about this bank works, everything is a complicated mess.