CS
Candace S
1 reviews | Active since Aug 2020
17 Aug 2020, 15:26
Everyone is unable to help
I hae spent the last 2 hours being referred from one department to another I have been double charged and neither premium nor private banking will take responsibility or help find a solution. Beyond frustrated and extremely disappointed with the customer service.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
17 Aug 2020, 19:28Dear Candace Scott Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply17 Aug 2020, 19:28
Official
Dear Candace Scott Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care