IS
Inge S

1 reviews | Active since Oct 2012

08 Sept 2017, 12:29

Even their automated systems is now weeks slow!

Me and my husband have a shared cheque account with ABSA. Earlier this year my husbands' card "had to be changed" to a chip card. Ever since, my bank statements always have 'uncleared' transactions. If it was a day or two I might've tried to be patient, but some of our transactions has been made two weeks ago and still haven't cleared! If I wanted a credit card, I would've used that!! And to make it even worse, I got a notification email to "go collect my chip card". NOT happening. They're trade-off between security and my budget is just not worth it. Considering another bank. No monthly budget recon can realistically happen this way.

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Replies (1)
Absa
Absa's reply08 Sept 2017, 15:16
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd