EVEN ABSA SPECIALIST CASE MANAGER FOR COMPLAINTS IS AS DISINTERESTED IN HELPING THE CLIENT.

After my first complaint against ABSA regarding ripping me off, Vanessa Crowe emailed me. Asked for details. And then despite me giving further advice to her to see interest rates etx, she and her team did what they chose. And came back with on their side case closed. I did inform I would contact Banking Ombudsman. Also she never even called me, as Standard Bank did, explaining each step and even alerting me to the fact I have being paying an insurance towards my credit card. Vanessa Crowe didn't even mention it, yet clearly statements show, even while I was under debt review, the absa credit life insurance premium was going out monthly. So really she and Absa didn't really want to help and offer advice. Last week I emailed her asking for the Bank Resolution Number as Banking Ombudsman require it. I have received any response. I am one was is diagnosed with Bipolar Disorder, and yet, I didn't use this as an excuse, instead when I was unable to work, I underwent debt review to pay what I owed. And I paid for more than the agreed 5 years. Not only is Absa itself abysmal even their Customer Service and Resolution Department is just window dressing who truly just want to close a complaint as fast as they can to their benefit