Etremely unhappy with Absa's ****a shop mentality management

I am extremely frustrated and at the same time shocked with the way I am being treated with Absa. I have banked with this bank for so many year and I paid my bond on time and paid extra in Flexi account . little did I know that Absa **** to customers that you can access funds in Flexi account at any time.

I went to The Glen branch to withdraw money from Flexi account and I was told it will take 7 days for the money to be processed. today is the 9th day and I have followed up with the consultant and all she tells me is that she have send instruction for the transfer to be done but nobody has actioned it.

then I begin to wonder whether the are people who have emotions on the other end, who considers the needs of people at this moment. I did not go to borrow but just to withdraw what I have put in. is this a means of deterring people from withdrawing their funds so that you can gain.? has Absa gone so low to be managed like some ****a shop by the road side. this is really terrible and I wish someone will bother to even respond.