ESTATE MONEY NOT PAID

Since my father passed away in June 2013, my mother and I have had nothing but problems with ABSA. ABSA were supposed to transfer money from my late father's account into the estate account held with another Bank, and did not do so. When I received statements a year after my father's accounts had supposedly been closed, I was informed that an estate account had been opened without our permission. The amount held with ABSA is not much, but the money is required to be paid into the correct estate account in order to finalise the liquidation and distribution account. On 3 February 2015, one Qinisile Mlambo of ABSA telephoned me and requested that I send through certain documents to enable her to pay the money. The docs were sent to her on 4 February 2015. On 16/3 I enquired from her why the money had not been paid. Her answer - she no longer works with the account and I should phone ***. I now have to take the appropriate action against ABSA.