Estate matters-ABSA Clearly does not know how to deal with it

Good day, I am following the due diligence process by providing an official complaint via this channel, I have exausted all other complaints channels today also! Should I not be assisted, I will request the CEO's details and then if no assistance was granted I will take the matter to the ombudsman!

An estate was handed to ABSA to complete. ABSA named an executor - an executor who was due to go on pension. The Master appointed the executor and shortly thereafter the mentioned person went on pension, meaning the whole process had to start all over again! Furthermore no reasonable explanation has been provided as to why ABSA named someone who was due to go on pension. The people currently responsible for dealing with the matter are not corresponding to our satisfaction, the same answers are being provided on all our requests and we literally have to follow up with them, as if we dont we will probably never hear from them.

Furthermore, the current correspondent dealing with the matter is not providing feedback in a timely fashion, and when feedback is requested, the same sentence is being used over and over and over again. She has supposedly followed up with attorneys two weeks ago already on a related matter, and still we are awaiting feedback. The subject matter started years ago!! Months ago a letter was received whereby 30 days was requested to handle the issue, it has now been more than 60 days!!!

This matter is affecting people's livelihoods, to the point of us being truly frustrated and escalating to the highest point - I am requesting your CEO's assistance.

This matter has been escalated to various people of ABSA, and none of the senior personnel has ever provided any feedback! This is truly shocking! I for one would never let ABSA deal with my estate when the day arrives, as it just leaves a bad taste and I wish to inform the whole country about the appalling service! The passing of someone is already of sensitive nature and then dealing with people who seem incapable to resolve any matters makes the situation even worse!

I am requesting the CEO to be in contact with me please as I have now reached my levels of tolerance!