estate Late Hell!!!!!!!!

<p>I have been battling with your branches and call centres for weeks now. None of them know what to do or how to do it. What INFURIATES me even more is the promises they all keep making knowing very well they will not be able to fulfill them.</p> <p>My mother is deceased. I went to your branch and submited all required docs over 2 months ago. I was informed the process will take about 6 - 8 weeks for the account to be closed.</p> <p>Needless to say, this was not done. I went back to the branch and was assisted by a "manager" who said i needed to open an Estate late account and I did. I was then advised again that it will take a further 2 weeks....That was not done.</p> <p>I spoke to a lady on your call centre number ********** 003 who advised me all docs where received and they just needed to close the account and I should check after a week........ I checked today again and IT IS STILL NOT DONE.</p> <p>Now, how much longer do I need to be licking ABSAs Late Estate A** before I get what is mine???????</p> <p>Do I have to go to the OMBUDSMAN and claim interest before your start taking me seriously.</p> <p>And one more thing, Please teach your branch manager at East rand Mall branch what is Customer Service, For a "branch manager" to have the nerve to tell me theres nothing he can do and I must just go and lay a complain is Bulls**t!!!</p> <p>I am not applying for a loan with this bank, All I want is my Money</p>