1 reviews | Active since Sept 2025
Estate Late: H.C. Boots
I have been requesting bank statements for a number of months now. The bank statements are required to trace share dividends paid to the deceased. Absa Deceased Estates Dept. and their Complaints Department said they could not help us. I was then told to go to our local branch to request the statements. At the branch I was told that it was too long ago and that I was to approach their head office (again), as they have to give me the statements. It is now another 2 months later and still no response. Their service, or lack thereof, is nothing short of absolutely pathetic and disgraceful!!!!!!!!!!!!
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.