estate late

i complained over a week ago that my late daugher had an account with absa and two life policies. now only R10000 has been paid by absa and her money which was in her accounts close to R12500 are still with absa . i spoke to Shaneen via corresponce of email and she also provided her direct line which is forever ringing and not answered. she said i must email my certified proof of rrsidence which i did on thursday last week and they said turn around is 5 days which was supppses to be today. today when i am waiting for my deceased daughters money i am told they need the proof again plus a letter from master of high court which state my daughter had an account with absa. someone needs to do their job i am tired of trips to absa. i emailed those docs again to Shaneen and hope i get my daughters money and no more stories