*********** Estate department

I have been in the process with Absa for 2years, helping my mother resolve my grandfather's estate. In these years I have complained 3times and even to the ombudsman regarding this matter. The stuff is ***********. I always have to beg for progress. Even senior management all the same. Ombudsman gave absa 20 working days to resolve my issue from the 31of October 2023Yesterday the 21 November 2023, 4 days left for them to give the results. They send me an email that my claim of 20th November was received from their complain resolution department. Same department that previous gave me two references for the same complaint for this matter of 2years.This bank doesn't respect us or the law. I can name over 6 names of people working there and the positions they hold as proof of how bad my family has been treated. Since 2021, it's now 2023, sies I hate this bank