CS
Central S
1 reviews | Active since Aug 2021
24 Aug 2022, 13:43
Estate deceased headache
Struggling to get through to ABSA to arrange for return of vehicle for estate deceased. I've been given several numbers, 4 to be exact, still I cant get any help I am emotionally drained, frustrated and stressed.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
24 Aug 2022, 14:11Dear Central Seco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply24 Aug 2022, 14:11
Official
Dear Central Seco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
29 Aug 2022, 10:53Dear Central Seco
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the below information by close of business 25 August 2022, to ensure effective investigation and feedback.
1. Certified Death Certificate.
2. Certified Letter of Executorship.
3. Vehicle Account Number for the deceased.
4. Contact details of the executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the below information by close of business 25 August 2022, to ensure effective investigation and feedback.
1. Certified Death Certificate.
2. Certified Letter of Executorship.
3. Vehicle Account Number for the deceased.
4. Contact details of the executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply29 Aug 2022, 10:53
Official
Dear Central Seco
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the below information by close of business 25 August 2022, to ensure effective investigation and feedback.
1. Certified Death Certificate.
2. Certified Letter of Executorship.
3. Vehicle Account Number for the deceased.
4. Contact details of the executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the below information by close of business 25 August 2022, to ensure effective investigation and feedback.
1. Certified Death Certificate.
2. Certified Letter of Executorship.
3. Vehicle Account Number for the deceased.
4. Contact details of the executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care