Estate customer only a telephone answering machine no person on the other side of the phone, it is a mess .

I have phoned ABSA estate office from my private phone, costing me so much money and frustration, all you get is n answering machine each and every time you phone. It does not matter when you phone, I once was on hold, for 2 hours, without a single person answering the call. I have a video call where I have been in a ABSA Branch whereby I have been on hold for more than 35 minutes, once again the lack of customer service is a total disgrace. This has been going on for more than 4 months, I am fed up with ABSA Estate department. There is no one that can help you. This estate account was opened 6 months ago and up till today the Estate department of ABSA has failed to pay over the little money to the Estate account, do ABSA realise, that they are dealing with family who are graving and this nonsense of customer service is not acceptable???? I urge people not to use ABSA for Estate planning, try another bank. I have lost all my trust in ABSA when it comes to dealing with a deceased family member's estate.