Estate account

Clearly this department is got backlog, I do not know why they are not employing more staff to assist. We are waiting for three months for funds to be transfered into an account of an executor. When you try to call, you will hold forever. If you managed to go through they will tell you there is one document missing. When you ask the attorney to call them the next person will confirm that it is on the system. Then you asked yourself why they are not transferring the funds. I really do not understand if ABSA knows what is a customer service