Eskom,Telkom,ABSA

I have just spent 20mins trying to phone ABSA Herm**** on number ***. The line dropped without even being answered !! It's not even a sophisticated call centre that at least tells you your number in the queue and an estimated waiting time. Efficient companies use that type of call centre messaging. To be honest I expected this type of non-existent service - it's why I closed all my accounts at ABSA a very long time ago. They are just like Telkom - and I stopped using Telkom years ago !!