Error on their side resulting in non payment of my cover...DISGRACEFUL

I took out a credit life policy on 2 vehicles that is financed with absa.When I spoke to the consultant I asked him to cover both my cars at the same time.He quoted me a price on both and I accepted. This was at the beginning of September 2022.he wanted to know when the premium must go off I insisted at the end of September. Not the first of October but the end of September, which would be the 30 of September 2022.Credit life took off a payment for 1 vehicle on the 1st of October 2022 and the premium for the 2nd vehicle on the 1st of November 2022.This was an error as I told them to cover both the vehicle and fuĺl amount for both must be taken off at the end of September. The telephonic recording will show that.I was retrenched 31st of December 2022 and according to credit life my policy only became active at the 1st of January 2023 because my premium went of on the 1st of October.missed by 1 day.This is not my fault as I asked them to take off the premium in September. Credit life made an error and now are repudiating my claim.Also I was never told by the consultant about the date it would become active ,therefore this constitutes NON DISCLOSURE OF IMPORTANT DETAILS.I also never received any paperwork regarding this cover up till now.....If this is not resolved, the ombudsman will have to intervene and I am willing to go legal to resolve all issues. ***