ERROR BY ABSA MANAGER COST MY CHILD TO LOSE MONEY

<p>I bank with Absa and i go there every month for some reason or the other month, some of the staff even know me by name, My daughter has a Futureplan account with Absa Beacon Bay. we received a message to come to Absa and Fica all our documents, we subsequestly went to them in Beacon Bay Branch with all out documents to have this processed into their system some time last year, the lady who helped us did everything but did not submit this documents, an error on her part, hence my one Daughters future plan was blocked, there was R65871 in the account and the Bank Manager just closed the account in November without any communication to us, how do you close the account with this money in there, we subquently went to the Bank many times to sort this out, the manager assured us that it was an error on their part and my Daughters money will be transfered into a new account and all the intrest will be adjusted and returned to her, the money has been transfered however there is no intrest, this is not acceptable and needs to be corrected. this Manager is not very friendly and her customer service is very poor, and she did not even apologise for this error. she and the staff who made the error needs to be dealt with.</p>