Erroneous debit off my account and no resolution

9July2025 - I logged an enquiry for erroneous transactions out of my account within this same month I did not recognize. I even took a screen shot off my Absa online account showing the exact account refences and values. I received confirmation and a reference acknowledging receipt of email enquiry. 1 week later no feedback so I emailed again to follow up on 17July2025. Another week later (22July2025 at 22H27) I received an email stating... 'Please note the card in question ending: ***X is active we will need to stop card in order for a ***** case to be created kindly provide consent to stop card.' Before responding to this email and immediately afterwards (2minutes later) I received an email stating my enquiry had been closed... Where do I begin?! Firstly why would the card need to be stopped to investigate this. This is my main account? Secondly I had no chance of responding to this request in any case as 2 minutes later I received an email stating the enquiry was closed. Thirdly both these emails were sent at 22H27 & 22H27 so if there were a time limit how would I attend to this at that time. Fourthly, the turnaround time was bad and I had to follow up. Lastly, In the meantime nothing was resolved and I still dont know why Absa allowed an erroneous values to be taken from my account. Please actually investigate this Absa. Its not rocket science.