1 reviews | Active since May 2017
Erroneous Card Replacement Fee – 46 Days Unresolved
Our investment group opened an ABSA Investment Club Account on 27 March 2026 at the Brackenfell branch. On the same day, a card replacement fee of R70.00 was incorrectly debited from the account; an account type that does not carry a card facility.
The error was verbally acknowledged by the Sales Consultant who assisted us at the branch during the account-opening process. He gave his business card asking for an email to be sent to him as a reminder to correct the error. A formal written query was submitted by email on 3 April 2026, followed by a second follow-up when no response was received. It has now been over 6 weeks since the initial query, with no acknowledgement and no refund.
A formal complaint has simultaneously along with this post been submitted to the ABSA Actionline team.
We are a newly opened Investment Club account. This is not the experience we expected from day one. We are requesting urgent resolution: acknowledgement of the error and processing of the R70.00 refund.
Thank you for your prompt response. Your acknowledgement is appreciated.
We look forward to finding progress on the matter. For reference, our formal complaint submitted to the ABSA Actionline has been assigned reference number C-***7 where I assume our details can be found.
We trust this matter will be resolved without further delay.
Kind regards,
Leroy
Thank you for your prompt response. Your acknowledgement is appreciated.
We look forward to finding progress on the matter. For reference, our formal complaint submitted to the ABSA Actionline has been assigned reference number C-***7 where I assume our details can be found.
We trust this matter will be resolved without further delay.
Kind regards,
Leroy
Once escalated via HelloPeter, Leatitia Van Schalkwyk (Customer Value Management) handled the matter promptly and professionally, with resolution achieved within one day of posting; in about 10 hours! The preceding six weeks of direct communication with the original consultant yielded no response, which remains a concern. However, ABSA's escalation process ultimately delivered the right outcome.
Thank you to Leatitia and the ABSA Social Media Complaints team. You deserve more than the 5-stars available!
Once escalated via HelloPeter, Leatitia Van Schalkwyk (Customer Value Management) handled the matter promptly and professionally, with resolution achieved within one day of posting; in about 10 hours! The preceding six weeks of direct communication with the original consultant yielded no response, which remains a concern. However, ABSA's escalation process ultimately delivered the right outcome.
Thank you to Leatitia and the ABSA Social Media Complaints team. You deserve more than the 5-stars available!