Epic fail ABSA
<p>After submitting all fica information and being informed that it has been updated in Feb 2016, ABSA froze all my platinum accounts yesterday without prior notice. Call centre agent in fica dept ensured me that all required documentation was on record, but I still can not access my accounts. </p>
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Absa's replyOfficial
22 Jun 2016, 10:18Dear Customer
Thank you for your email.
We apologise for the delayed response. Kindly advise if your matter has been resolved.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Kind regards
Claudette Lewis
Best regards,
Absa's reply22 Jun 2016, 10:18
Official
Dear Customer
Thank you for your email.
We apologise for the delayed response. Kindly advise if your matter has been resolved.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Kind regards
Claudette Lewis
Best regards,