Enquiry on policies

I sent an email to absa customer services on the 08/01/19 enquirying about my policies and to date I haven't received a response.

I sent 2 follow up emails on 11 & 16 January 2019 and still no word from absa. I'm very dissapointed because their automated response ends with "At Absa, we are committed to giving you exceptional service" & they are doing opposite of that.