Enquiry for savings account fees.

I have been calling to enquire regarding a better fee/rates structure for my savings account. From general enquiries, to account applications, back to general enquiries, and then cutoff. I am a disabled pensioner, and all I wanted to do was to see if a fixed fee structure could be implemented regarding the fees being deducted with every transaction. Its not possible for me to always go into a bank, and call centres are suppose to be able to give you the correct advice, if I'm not mistaken. But being transferred time and time again to a different entity for a simple enquiry is getting extremely frustrating. Absa prides itself on its professionality when it comes to their banking products, but this is getting ridiculous.