MB
Marius B
1 reviews | Active since May 2012
23 Jul 2019, 10:37
Enquiries & Lending department useless
I have paid my personal loan on the 11th of July and called absa to confirm I was then told that I overpaid and the account will be closed immediately and to this point it has not happened. I emailed them and I was told to call the lending department again to get my money back but was not given any info as to why the loan account hasn't been closed yet and shows it will still be charging me monthly and the call was immediately closed !
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Replies (2)
Absa's replyOfficial
23 Jul 2019, 11:38 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply23 Jul 2019, 11:38
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
MB
Marius B's updateReviewer Update
24 Jul 2019, 12:26Thanks for the lack of help you would figure when I paid off the loan then the life policy on it would be cancelled as well you guys are a joke I am planning to move banks if this is the kind of service I receive
MB
Marius B's update24 Jul 2019, 12:26
Reviewer Update
Thanks for the lack of help you would figure when I paid off the loan then the life policy on it would be cancelled as well you guys are a joke I am planning to move banks if this is the kind of service I receive