Enormous Pvt Banking Disappointment

<p>At the end of January I decided to move over to ABSA Private Banking for young professionals, as I was working 16hours a day and various other reasons. My private banker ensured me everything simply just changes over and will be hassle free. Since I have been a private banker - I have received far worse service from ABSA than ever before. 1. I received an SMS to collect my cards at the branch after I specifically requested for it to be sent via courier as I work 16 hours a day and don't have time to go to the bank. Anyway I went and there was only my debit card - no credit card yet. We phoned and they said it will be delivered to my work within that same week. The credit card came and it was a Gold Value credit card with the wrong surname - my ****en name Kriel and not my new surname Potgieter. I phoned ABSA private assist and told them to correct it. A week later I received the new card - now it was printed in L Potgieter but still a gold value credit card and not the private banking card. Phone them again - turns out - this was the replacement card for my gold value account that would've expired end of February - but by then I was already a private banker - so the replacement card should not have been issued in the first place. Then finally another 1.5weeks later I get an SMS to collect my credit card in Sandton - have a huge struggle - another private banker came to drop off the card at my house as my pvt banker was on leave. Finally the correct master card for private banking - but AGAIN with the wrong surname. The irony is the envelope is addressed to Mrs. L Potgieter but the card is printed L Kriel - do the people in your card department not pay any attention? My details have been updated with ABSA in July 2016 already - how could the card department still get it wrong??? So finally I have to through a scene and swear before one gets some service, and finally the first week in March got the correct credit card. This after R300 worth of phone calls to ABSA Private assist and the card department. BUT NOW - ABSA charged met R120 for each replacement card - R120 on 02/03/2017 and another R120 on 02/04/2017. I request ABSA to refund me this fees urgently - as I already pay more than enough bank charges (which is also incorrect if I may add) and refuse to pay for something that was not my fault and should've been done correctly in the first place. I am awaiting your feedback on this matter.</p> <p> </p>