CP
Craig P
1 reviews | Active since Nov 2016
11 Jun 2024, 12:53
Endless call from ABSA
I recently bought a vehicle and used ABSA finance in April 2024. Since then I have been receiving numerous calls from *** - ABSA identified on TrueCaller. I receive 3-6 calls a day whereby it rings 6 times and before I can answer cuts off. Wanting to know why do I get 3-6 calls a day since 16 April 2024 and what are they wanting or why the continues calling? It just appears as ABSA on my phone and don't know who at ABSA is bored and keeps on calling. I get worried as not sure if there is an issue on my account and called into ABSA to check but nobody can help me and it is getting annoying. I don't want to block the number incase it is to do with my agreement!!!
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
11 Jun 2024, 14:28Dear Craig Pritchard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply11 Jun 2024, 14:28
Official
Dear Craig Pritchard, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
CP
Craig P's updateReviewer Update
26 Jun 2024, 16:32Hello Marvellus
Still getting calls????????/
Still getting calls????????/
CP
Craig P's update26 Jun 2024, 16:32
Reviewer Update
Hello Marvellus
Still getting calls????????/
Still getting calls????????/
Absa's replyOfficial
27 Jun 2024, 08:13Dear Craig Pritchard, Please accept our sincerest apologies for the inconvenience caused to you. Kindly be informed that the matter has been escalated to our Vehicle management for urgent attention and feedback. I will keep you posted. From Marvellus Chauke.
Best regards,
Absa's reply27 Jun 2024, 08:13
Official
Dear Craig Pritchard, Please accept our sincerest apologies for the inconvenience caused to you. Kindly be informed that the matter has been escalated to our Vehicle management for urgent attention and feedback. I will keep you posted. From Marvellus Chauke.
Best regards,
CP
Craig P's updateReviewer Update
27 Jun 2024, 12:46I thought it was ******* to call people from some data base that you guys buy and legistration was passed last year in regard to this?
CP
Craig P's update27 Jun 2024, 12:46
Reviewer Update
I thought it was ******* to call people from some data base that you guys buy and legistration was passed last year in regard to this?
Absa's replyOfficial
27 Jun 2024, 12:59Dear Craig Pritchard, Thank you for bringing this matter to our attention, we are addressing the issue with the management. I will keep you posted, From Marvellus Chauke.
Best regards,
Absa's reply27 Jun 2024, 12:59
Official
Dear Craig Pritchard, Thank you for bringing this matter to our attention, we are addressing the issue with the management. I will keep you posted, From Marvellus Chauke.
Best regards,