Empty promises

I’m so disappointed by the empty promises made by the consultants at absa credit card division. I paid up my credit card and called to close it. There was a refund due to me, and I was promised it would be paid within 72 hours. This was on the 10th of March - till today no refund has been paid even after I called back on the 17th of March and was promised the issue was resolved.

Can my money be paid to me and my credit card closed!