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Siphamandla M

1 reviews | Active since Nov 2022

21 Nov 2022, 13:57

Empty promises

Someone was using my money from US and I called ABSA at night the agent stopped my card and said they will refund me in 3 days after 3 days I called and was told it will take 15 days after 17 days I called nobody is answering. Very bad experience I have to close this account

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Replies (3)
Absa
Absa's reply21 Nov 2022, 15:38
Official
Dear Siphamandla Mazibuko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
SM
Siphamandla M's update30 Nov 2022, 15:14
Reviewer Update
on the day I called and cancelled my card the consultant confirmed the transaction and after this review Rezona did a follow up and the feedback was that this transaction never happened they investigated and they want a proof of transaction? meaning absa doesn't have access to my account with them because I can view the transaction on my App but I can't take screenshot, so I have no proof
Absa
Absa's reply01 Dec 2022, 10:58
Official
Dear Siphamandla Mazibuko Thank you for bringing your posting.

Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw