Empty promises

<p>I have had to phone Absa credit card division for the 3rd day in a row now, just to still not get any response on my query. i closed my Credit card with them last year, but they never closed it on their side. So my mom paid money into my old account, as she didn't know that I closed it. Now I've been trying for 3 days to get Absa to transfer the money from my old credit card account, into my savings account. The lady I spoke to yesterday, said that she had to resubmit the claim, and that she would escelate it, and that if approved, the money could still show in my account last night. Up to this morning, nothing was done yet. I yet again had to phone Absa this morning, and then they told me that it was going to take another 24/48 hours. Absa is making me feel like such a fool, as I need this money to pay someone, and everyday I have to look them in the eyes and say: I'm so sorry, but Absa still hasn't paid my money over.</p> <p>I am so done with Absa!! Once this has been resolved, I want to close my accounts with them. I also have FNB accounts, and have never had these problems with FNB.</p> <p> </p>