Empty Promises

I have been with Absa for a very long time, and i'm sorry to say that there service is pathetic, I was retrenched last year December 2019, I then started at a new Company, I had to change all my Debit Order dates including my Credit Card at Absa, I am currently under Debit Review and my credit card was handed of to the attorney's, arrangement for payments was made, now with the new job my salary date has change, all my other debit orders dates have been change except for Absa, they gave me the number to call, first of all you have to listen to the voice recorder before you make a selection, once a selection has been made you have to wait again just so the lady can tell you you need to phone another number, your waiting period is nearly 15 min and on a 0860 number its pricy, i had to go through this process 2, when i eventually spoke to the lady and told her my problem, no problem mam you we will attend to your request, month end comes Absa debit order goes of on the 27th of the month instead of the 2nd as I requested, so.. phoned again same process waiting constantly for help, lady answers same story mam your request will be handed over. So guess what my debit order date is unchanged, what does Absa not understand I don't pay on the 25th of each month anymore but on the 1st day of every month, I'm sick and tired of phoning them constantly and getting empty promises.