Empty Promise and a Broken Service

<p>On Thursday 8 December 2016, I noticed I was not receiving sms notifications when I made transactions on my card. At the time I didn't think much of it, however on Tuesday 13th December this problem still had not been resolved and futher I no longer received OTP and thus could no longer make internet purchases on my Virgin Money Credit Card. </p> <p> </p> <p>I phoned the call center on the 13th Dec, and informed them of the problems I was experiencing. We troubleshooted for sometime until the agent suggested we escalate the matter and gave me the reference INC ********** 81. Since then I have called into the call center multiple times, each time with the promise that they will get back to me with feedback. I even spoke to the team leader Solomon mulitple times , but this really did seem to make much difference. I still have not received any resolution or feedback 10 days later....</p> <p> </p> <p>This problem has made shoping online impossible and the lack of initiative by Virgin Money has left much to be desired. At this point it seems easier to change credit cards providers then continue to battle fruitlessly with the apathetic company that is Virgin Money. This is my last ditch effort before dumping Virgin Money as they deserve to be.</p>