Employee of the Month

<p>ABSA approached me to apply for a credit card account. I agreed with the understanding I will never have to physically enter the bank for any credit card related issues.</p> <p>I found the card was not linked to my internet banking account so i can view my account balance. I proceeded to call ABSA general enquiries, who informed me I will have to go to a branch to perform this, wich I found absurd and counter to the agreed condition for me to not have to go to any branch to peform actions such as this. I queried who I can approach to cancel my card, when i was directed to the Credit Division.</p> <p>However, a very polite gentleman called Morena Molai directed me on the website how to link the account on my absa online profile with a few simple clicks. I therefore accepted and thanked him for his excellent service. Morena saved ABSA from losing a lot of future interest and a client so ABSA should look well after a valuable employee such as this (I recommend a solid Bonus for now).</p> <p>I would also recommend ABSA brief their general enquiry staff better on what is possible on their online platforms as directing me to a branch when i could have done it online would have been a big waste of time. </p>