Emotionally damaging treating from ABSA ***** Team

I am so exhausted, emotionally, physically and mentally of the consistent poor customer service from the Absa ***** team. from August 21st I have been waiting to hear from this super mysterious ***** Investigator that is working on my account. I have sent through all the documentation that was requested from me, 3 times already. Everytime I call, I am told I cannot be transferred to the investigator. Why? Are they God that we cannot have conversations with them directly? They don't call back, they dont write back. It's like continuously speaking to a brickwall.

Can ABSA Please just sommer close my account because all my funds that were in there have already been used up by the bank charges and yet, I don't have access to my account. This is truly unsatisfactory. The stress of having to follow up every single time and yet not being taken seriously. This has caused alot of mentional and emotional damage. Why do banks treat us like this though? Yoh, ai guys!!!!

Please just close my account!