VR
Ver R
1 reviews | Active since Mar 2009
26 Mar 2025, 11:50
Embarrassed by Absa
9010 Call details *** at 11h30 on 26 Mar 2025
Absa told me that my account was handed over when I called today to make a payment arrangement. Absa told me that my account was handed over to Consumer Friend. I received the number from Absa *** and called. I was embarrassed to learn from Consumer Friend that they are not mandated to work on Absa accounts and was advised that Absa made a terrible mistake.
I'm trying to be proactive and due to Absa's incompetence, I have wasted precious time!
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Absa's replyOfficial
26 Mar 2025, 16:15Dear Ver Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply26 Mar 2025, 16:15
Official
Dear Ver Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Best regards,